Frequently Asked Questions (FAQ)

What is the telephone number for Easy Touch Banking?
1-800-530-8542

What is the difference between “memo available balance” and “current balance”?
“Memo available balance” is your balance after any presentments or holds.  “Current available balance” is your balance before any presentments or holds.

What is a presentment?
A presentment is a credit or debit item that has not yet posted to your account.

Will my deposit post to my account on the same day it is deposited?
Yes.  All deposits made at the bank before 4:00 p.m. will post the same day unless a hold is placed on the funds.

What is a hold?
A hold may be placed on a check if the bank suspects the check may not be legitimate.  Holding times can vary depending on the source/type of check deposited.

I just received a debit card in the mail.  How do I activate it?
Call 217-347-7751 to activate your card.

How do I report a lost or stolen ATM/Debit Card?
Call 217-342-4422 to report a lost or stolen ATM/Debit Card.

How do I reorder checks?
Call 217-347-7751 or click here to reorder online.